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IGS provides complete customer support for order and billing, mission
critical components, parts shipment, order conflict management and
authorized returns while successfully managing the total customer
purchasing experience in order to maintain customer satisfaction,
loyalty and retention.
Our state-of-the-art electronic data gathering applications allow
us to segment and profile target customers based on clients' specific
demographic profiles. IGS employs sophisticated data analysis tools
and techniques that ensure the highest level of data accuracy and
survey integrity.
IGS offers a complete order and billing solutions for companies
in need of sophisticated order processing and bill collections via
conventional or eCommerce channels thus enabling companies to reduce
delivery costs while increasing revenues from overdue or delinquent
accounts. Services are provided based on customer specific buying,
billing, ordering, and collections patterns.
IGS helps clients maximize the return on their investment when conducting
market research, lead generation, and the introduction of new service
programs. We develop models that target specific market segments,
target customers or industries, and track responses that generate
results impacting the bottom line.
Key
Focus Areas:
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We offer lead generation and qualification
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Telesales
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Appointment setting
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Seminar and Trade show recruitment and registration
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Customer satisfaction and loyalty surveys
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