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ICG can provide complete help desk/ call center outsourcing for
companies who need the full power and function of an in-house service
center without incurring the initial startup and ongoing operational
staffing and infrastructure cost. Application hosting allows clients
to pay for the services they use on a monthly basis.
Outstanding customer relationship management is our primary goal
at ICG. Our clients entrust us with their most valuable asset, the
customer. One call can turn a casual consumer into a loyal customer.
By putting the customer first, we build a foundation between the
client and the customer. This ultimately leads to lower costs, increased
efficiency and improved service experience.
ICG high speed and secure help desk portal allows customers to interact
in real time for gathering customer feedback, data analysis, and
trends. It gives them up-to-the-minute access to their customer
data in a way that best integrates with their enterprise and reporting
needs.
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Interglobal Communication Group, Inc. 67 Millbrook Street Worcester, MA 01606
Phone: 508-438-2600 Fax: 508-438-0032
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