InterGlobal Services provides global contact center consulting, training, offshore development and management. These services are designed to improve contact center quality and increase productivity/profitability.

We render improvement recommendations, analyses, and cost effective recovery on complex call center issues involving technology, personnel training, processes for personnel, better workforce management, and the uniquely, interactive ways they affect your operations.

We provide strategic, and tactical plans, strategies, time and cost sensitive technology and process integrating improvement recommendations, workforce & cost analyses; but we are not integrators of data systems.

The following lists some of our call/contact center services:

            • Call Center Start-up Planning and Outsourcing
            • Call Center Benchmarketing, Assessments and Performance Audits
            • Customer Services Training and Skills Development
            • Workforce Optimization
            • Customer Relationship Management (CRM) implementation
            • Technology Solutions Assessment, Review and Implementation

Call today to talk with our research associate to discuss your needs

Member Services

Our expertise and associates support the following industry sectors:

            • Banking and Financial services
            • Communications
            • Medical and Pharmaceutical
            • Manufacturing
            • Healthcare
            • Energy and Utilities
            • Distribution and Retail
            • High Technology Products and Services