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Many companies have found that Outsourcing (Co-sourcing) the responsibility
of customer support has given their internal staff more time to
focus on mission critical support issues. ICG serves as the clients'
outsourcing partner for telephone, email, and web-based technical
support and customer care services.
At ICG, we realize that maintaining a healthy bottom-line is more
than just acquiring new customers. We work hard to improve the service
experience of each customer through excellence in service levels
and quality of service.
ICG offers complete Customer Relationship Management via inbound/
outbound activity and through the latest web based technology. Customers
participate in problem solving by using web based self service such
as web chat, voice over IP, email and live agent interaction.
ICG provides consulting and management services that assist with
planning, design, implementation, and continuous service improvements
of service center operations.
ICG provides 24 x 7 technical professionals to assist clients in
resolving complex technical, network and desktop related problems.
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